Terms of Service

These Terms of Service (the “Terms”) are a contract between you and Productsight LLC, a Wyoming limited liability company (“ProductSight,” “we,” or “us”). They govern your use of the ProductSight website and application (the “Service”).

By creating an account, clicking to accept, or using the Service, you agree to these Terms and to our Privacy Policy. If you accept on behalf of a company or other organization, you confirm that you have the authority to bind it, and “you” includes that organization. If you don’t agree, please don’t use the Service.

The Service is intended for business use by adults. You must be at least 18 years old, or the age of majority where you live.

ProductSight lets product teams bring in customer feedback from CSV files and spreadsheets, from Kai (our feedback widget), and from third-party services they connect, such as support, survey, and app store tools. It uses AI to classify that feedback, surface themes and risks, and draft prioritized action lists, roadmaps, and product requirement documents (PRDs).

Some features may be in a beta or early-access state. We may add, change, or remove features, and we don’t promise that any feature will stay available. The features and limits of each plan are described in Section 5 and on our pricing page.

• Give us accurate information and keep it up to date.
• Keep your password secure. You are responsible for all activity under your account.
• Don’t share a login in a way that gets around limits or hides who is using the Service.
• Tell us promptly at legal@productsight.ai if you think your account has been accessed without permission.

Your projects and Customer Data live in a workspace. The person who creates a workspace is its owner. The owner manages its team members and billing, and accepts these Terms for the workspace.

The owner can invite team members, up to the number the workspace’s plan allows. Every member can see and work on all of the workspace’s projects, insights, PRDs, and roadmap, and members can see each other’s email addresses. The owner is responsible for choosing who to invite, for members’ use of the workspace, and for removing people who should no longer have access. Each member must accept these Terms to use the Service.

Plans. We offer paid plans (currently Basic, Standard, and Pro) with the prices, features, and limits shown on our pricing page when you subscribe. We may change prices or plans for the future; we will tell you at least 30 days before a price change applies to your subscription, and you can cancel before it does.

Free trial. Each new workspace starts with a 14-day free trial, and no payment card is needed to start it. If the trial ends without a paid plan, the workspace is locked: you and your team members can’t use the Service with it until the owner chooses a plan. While it is locked you can still choose a plan, download your data, or delete your account, and a feedback widget already installed keeps collecting feedback so none is lost. We may change or end the free trial offer for new workspaces.

Subscriptions and automatic renewal. Paid plans are billed in advance, monthly or yearly, and renew automatically at the end of each billing period at the then-current price until canceled. By subscribing, you authorize us and our payment providers to charge your payment method for each period. If you subscribe during your free trial, the first charge happens when the trial would have ended.

Payment processing and taxes. Payments are processed by Stripe; we don’t receive or store your full card number. Checkout may be provided by Link, a Stripe service that acts as the reseller (merchant of record) for your purchase, in which case Link’s terms also apply to the payment and Link collects and pays the applicable sales tax, VAT, or similar taxes. Prices on our pricing page don’t include those taxes, which may be added at checkout.

Cancellation. The owner can cancel at any time in Settings → Plan and billing. Cancellation takes effect at the end of the current billing period: you keep access until then, and you won’t be charged again.

Refunds. Fees are non-refundable. We don’t give refunds or credits for partial billing periods, unused time or features, or downgrades, except where the law requires it.

Changing plans. When you switch plans or billing period, the charge for the rest of the current period is adjusted (prorated), which may result in a charge now or a credit toward future invoices. If you move to a plan with lower limits, your existing data stays, but you can’t add projects, feedback, or team members beyond the new plan’s limits.

Failed payments. If a payment fails, we and our payment providers may retry it. If it still isn’t paid, the subscription may be canceled and the workspace is locked as described above.

You own your data. “Customer Data” means the feedback, files, spreadsheets, and other content you upload, connect, or collect through the Service (for example with Kai), and the projects, insights, roadmap items, and documents created from it in your workspace. As between you and us, you own Customer Data.

You give us a limited, worldwide, non-exclusive license to host, copy, transmit, and process Customer Data only as needed to provide, secure, and support the Service for you. That includes sending it to the AI and infrastructure providers listed in our Privacy Policy. We don’t use Customer Data to train our own or anyone else’s AI models, and we don’t sell it.

You are responsible for your Customer Data. You confirm that you have the rights, notices, and consents needed to upload it and have it processed as described here. If it contains personal information about your customers or other people, you are responsible for having a lawful basis to share it with us.

If you add Kai, our feedback widget, to your website or app, the feedback your users send through it is your Customer Data. You are responsible for telling your users that their feedback and the related technical details described in our Privacy Policy are collected and processed by ProductSight on your behalf, and for any name, email address, or user ID you pass to Kai. Your widget key is meant to be public, but anyone who has it can send feedback to that project; contact us if it is being misused.

If you connect a third-party service, you authorize us to access it on your behalf to import Customer Data, and you confirm that you have authority to connect that account, that your agreement with the service’s provider allows it, and that you have the rights, notices, and consents needed for the data it holds about your customers. We access only what is needed to import feedback, as described in our Privacy Policy. You can disconnect at any time; feedback already imported stays in your workspace until you delete it.

Please don’t upload any of the following unless we have agreed to it in writing, because the Service isn’t designed or certified for them: payment card numbers, government ID numbers (such as Social Security numbers), bank account credentials, health or medical records regulated by HIPAA or similar laws, or personal information of children under 13.

For personal data that is part of your Customer Data, you are the “controller” (or “business”) and we are your “processor” (or “service provider”). This section and our Privacy Policy are our data processing terms. If you need a separately signed data processing agreement, email legal@productsight.ai.

As your processor, we will:

• process that personal data only to provide the Service to you and as you instruct through your use of the Service;
• make sure people who can access it are bound by confidentiality;
• maintain the security measures described in Section 11;
• use the sub-processors listed in the Privacy Policy, keep that list current, and give reasonable notice of material additions (you may object by closing your account);
• give you self-service export and deletion tools, and reasonably help you respond to requests from the individuals whose data you imported or collected;
• notify you without undue delay after we become aware of a security breach affecting your Customer Data;
• delete Customer Data when you delete it or your account, as described in the Privacy Policy; and
• make information available that is reasonably needed to show our compliance with this section.

Where data is transferred from the EEA, UK, or Switzerland to a country without an adequacy decision, the Standard Contractual Clauses (and the UK addendum, where relevant) are incorporated by reference and apply to those transfers.

The Service uses AI to generate classifications, insights, action items, roadmaps, PRD drafts, and similar content (“Output”). AI can be wrong, incomplete, out of date, or biased, and can sound confident when it’s inaccurate.

• Output is for information only. It is not legal, financial, medical, or other professional advice.
• You are responsible for reviewing Output and for the decisions you make based on it. Check important conclusions against your source data.
• Output may be similar to output generated for other users, because similar inputs can produce similar results.
• As between you and us, you own the Output you generate, to the extent the law allows, and you are responsible for how you use it.
• Your content is sent to Google’s Gemini API to generate Output. Google’s terms govern its processing; see the Privacy Policy.

You agree not to:

• break the law or infringe anyone’s rights, or upload content you have no right to share;
• upload malware or anything designed to harm systems or people;
• try to access other people’s data, or probe, scan, or test the Service’s security without our written permission;
• bypass authentication, rate limits, or usage quotas, or use scripts or bulk automation to run up AI usage beyond normal use of the product;
• interfere with or overload the Service;
• reverse engineer or copy the Service, except where the law allows it;
• resell the Service or offer it to others as a competing service; or
• use the Service to harass, defame, or harm others.

We apply limits, such as caps on import volume and AI usage, to keep the Service reliable and affordable. They may change. We may investigate suspected violations, and remove content or suspend access where reasonably necessary.

You can publish a read-only, unlisted link to your roadmap. Anyone who has the link can see what you chose to share, and we can’t control who you or they pass it to. You are responsible for what you publish, and you can turn the link off or replace it at any time in the app.

We use reasonable administrative, technical, and organizational measures to protect Customer Data. These include encryption in transit, encryption at rest provided by our infrastructure providers, separation of each customer’s data enforced in the database, encryption of stored third-party integration tokens, and limiting staff access to what is necessary.

Our personnel access Customer Data only when needed to operate and secure the Service, to give you support you ask for, to investigate abuse or security issues, or when the law requires it.

No system is perfectly secure, and we can’t guarantee absolute security. You are responsible for protecting your own credentials and devices.

The Service works with third-party services: ones we use to run it, such as Supabase, Vercel, Google Gemini, Stripe (payments), and email providers, and ones you choose to connect, such as Google Sheets and Drive, support desks, survey tools, and app stores. The services you can connect are listed in the Service and may change over time. Each connected service is provided by its own provider under its own terms, which you are responsible for following. We aren’t responsible for third-party services outside our control; their outages, changes, or decisions to limit access may affect the Service, including stopping imports. You can disconnect a connected service at any time: Google in Settings, and other services from a project’s Sources.

The Service, including its software, design, branding, and documentation, belongs to us and our licensors. We give you a limited, non-exclusive, non-transferable, revocable right to use the Service under these Terms. If you send us ideas or feedback about the Service, we may use them without any obligation to you.

You can stop using the Service and delete your account at any time from Settings. We may suspend or end your access if you violate these Terms, if the law requires it, if your use creates risk or legal exposure for us or others, or if we discontinue the Service. If we discontinue the Service, we will give reasonable notice and, where practical, a chance to export your data.

We may also suspend paid features, or lock a workspace, if its subscription isn’t paid. Deleting your account cancels the subscriptions of the workspaces it deletes; fees already paid aren’t refunded.

When your account is deleted, we delete your Customer Data from our active systems promptly and from backups as they age out, as described in the Privacy Policy. Sections that by their nature should survive termination will survive, including the disclaimers, limits of liability, indemnification, and dispute resolution terms.

THE SERVICE AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT OUTPUT WILL BE ACCURATE, COMPLETE, OR RELIABLE.

SOME FEATURES MAY BE IN BETA. KEEP YOUR OWN COPIES OF YOUR SOURCE DATA.

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) PRODUCTSIGHT AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (I) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (II) US$100.

Some places don’t allow certain exclusions or limits, so parts of this section may not apply to you. Nothing in these Terms limits liability that can’t be limited by law, such as liability for fraud or willful misconduct, or any mandatory consumer rights.

You will defend and indemnify us and our members, officers, and employees against third-party claims, and the resulting damages, costs, and reasonable attorneys’ fees, to the extent they arise from: (a) your Customer Data, including not having the rights, notices, or consents needed to upload it; (b) your violation of these Terms or of applicable law; or (c) content you publish through shared links.

We will give you prompt notice of the claim and let you control the defense, and we may take part with our own lawyers at our own cost. You may not settle a claim in a way that admits fault by us without our consent. You have no obligation for claims to the extent caused by our own breach of these Terms.

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-law rules, and, for arbitration, by the Federal Arbitration Act.

Talk to us first. Before starting a formal dispute, send a written notice describing the problem to legal@productsight.ai. We will both try in good faith to resolve it informally for 30 days.

Binding arbitration. If we can’t resolve it, any dispute arising out of or relating to these Terms or the Service will be resolved by final, binding arbitration on an individual basis, administered by the American Arbitration Association (AAA) under its rules in effect when the arbitration is filed, before a single arbitrator. Hearings will be held by video conference unless the arbitrator decides an in-person hearing is needed, in which case it will be held in Wyoming or another place we agree on. Judgment on the award may be entered in any court that has jurisdiction.

No class actions. YOU AND PRODUCTSIGHT EACH AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not combine claims or preside over a class proceeding. If this waiver is found unenforceable for a claim, that claim will proceed in court instead of arbitration, and the rest of this section still applies.

What isn’t covered. Either of us may (a) bring an individual claim in small-claims court if it qualifies, and (b) ask a court for an injunction or other equitable relief to stop infringement or misuse of intellectual property or the Service. For any dispute that isn’t subject to arbitration, you and we agree to the exclusive jurisdiction and venue of the state and federal courts located in Wyoming, and each waives any right to a jury trial to the extent the law allows.

Opting out. You can opt out of arbitration and the class-action waiver by emailing legal@productsight.ai within 30 days of first accepting these Terms, saying that you opt out and giving the email address on your account. Opting out doesn’t change any other part of these Terms.

Consumers outside the US. If you are a consumer in the EU, the UK, or another place where mandatory local law lets you bring claims in your local courts or forbids certain waivers, nothing in this section takes those rights away.

We may update these Terms. Every update changes the date at the top and is listed under “Recent changes” on this page. For material changes, such as changes to fees, your rights, or how we use personal information, we will also email you a summary of what changed. An update applies from the date shown on this page (and in the email, for material changes). If you keep using the Service after that, you accept the updated Terms. If you don’t agree to a change, you can stop using the Service and delete your account.

When you accept these Terms and the Privacy Policy, we record the version and a fingerprint (hash) of the exact text you accepted, the time, your email address and account, and your IP address and browser details, so we can show what you agreed to and when. We may email you a receipt. The Privacy Policy explains how long we keep this record.

• Entire agreement: these Terms and the Privacy Policy are the whole agreement about the Service and replace earlier understandings. A separate agreement signed by us takes priority for what it covers.
• If a part of these Terms is unenforceable, the rest stays in effect.
• If we don’t enforce a right right away, we haven’t given it up.
• You may not assign these Terms without our consent. We may assign them in a merger, acquisition, or sale of assets, or to an affiliate.
• Neither of us is liable for delay or failure caused by events beyond our reasonable control.
• You will follow export-control and sanctions laws and confirm you are not barred from using the Service under them.
• We may send notices by email or in the app. You can send notices to us at legal@productsight.ai.
• There are no third-party beneficiaries to these Terms.
• You agree to electronic signatures, records, and notices.

Productsight LLC. Questions about these Terms: legal@productsight.ai.